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Changes to technology have never been faster, which means customers expect more and expect it faster. Yet, making progress in this area is increasingly complex. Complexity does not help you serve your customers better, it makes it harder. Your ability to keep up is a key to achieve success. Your business must simplify concepts of infrastructure, business processes, and decision making. Like customers, employees want their voices to be heard, and want to be engaged in meaningful work. They want to see that their contributions have impact on the organization’s success. You must develop an organization that can recognize this connection as well as visualize it for your team.
To provides assistance and advice to corporate executives on process improvements and resource utilization for higher efficiency and improved profits:
Create more effective operations and Information Technology organizations.
Create strategic partnerships to achieve aggressive goals
Drive down costs while increasing quality and efficiency through process and training
Facilitate business relationships
Deliver more value-added services to client’s needs that are alongside of solutions that are already being addressed
Focus on processes by streamlining all activities and stopping ad hoc creativity
Partner with Suppliers/Vendors and Customers to reduce costs
Create a virtual organization, outsourcing all but the core competence activities
“If you always do what you’ve always done, you’ll always get what you’ve always got.”
Helping companies with technology Operation Efficiency & Executives with transition
Operations consulting services include but not limited to:
"It is not necessary to change. Survival is not mandatory.”
~W. Edwards Deming
Though we agree change is constant, many have not taken the time to master implications for change management. Yet, even applied change management in the traditional manner is no longer sufficient. We see a new level of leadership is needed. Leaders need to be faster, inclusive, and changing behaviors in an agile way. By addressing the rigidness in your technology infrastructure, you create a culture of change and improve your overall change efforts for companies to strengthen their adaptiveness, competencies, and ability to change. Making even small changes stick go a long way toward achieving critical business outcomes.
“All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that timeline in the value stream by removing non value-added wastes.”
Whether you need an injection of new ideas, different angles on your strategy, or someone to temporarily lead an initiative… creativity, experience and sound judgement we can help. We deliver business performance improvements for service industries, technology solution companies, manufacturers, logistics services providers and executive leadership teams.
With deep domain expertise gained from working at executive levels in global logistics, high-technology, IT services, business consulting and other industries, ...
Through the management of several Merger and Acquisition (M&A) transitions and over 30 years in operations leadership, I provided assistance and advice to corporate executives on process improvements and resource utilization for higher efficiency and improved profits.
Exhibited and executed a strategy to increase service delivery and to decrease operational costs by 25% (changing net from negative $500K to positive $500K after taxes)
Manifested an Information Technology service department for a project-based client to improve the quality of service by 50%. This resulted in an increase of revenue from $100K/year to $100K/Month.
Illustrated strategic processes to coordinate with production to allow clients the ability to reduce the backlog of old client documents and reduce warehousing costs.
Revealed new structure s for all services which resulted in customer savings of 15% and increased revenue by 38% (Win-Win)
Entrenched managed service methodology including Service Level Agreements (SLA) including CRM ticketing system & maintenance support
My compassion for individuals, including students and mid-career individuals from any socioeconomic background, coupled with my passion for efficient operations, has provided me with the opportunity to assist countless companies with process improvements and to encourage participants with Career Transition over the past ten plus (10+) years.